A sensemaking model of knowledge management in organisations pdf

Whilethisprocesshasbeenstudiedbyotherdisciplinesunderothernamesforcenturies. The paper investigates the phenomenon of knowledge management in an organisational context with the aim to improve understanding of its inherent nature and characteristics. In this knowledge era, organisations can create and sustain competitive advantage through initiation. The research will provide lessons for the uptake and continuous use of innovations in the english and international health systems. A sensemaking model of knowledge management in organisations 895 various knowledge management processes, and c how they can be assisted to be more successful in knowing, which will form the basis to investigate d the requirements for itbased systems to support and assist actors and organisations in knowing and acting. By framing these implications in terms of sensemaking, practical management suggestions can be provided. The model is based on tacitand explicit formal knowledge. At the heart of the knowing organization is its management of the information processes that underpin sensemaking, knowledgecreating, and decisionmaking. In this paper the sensemaking model of knowledge in organisations is used to analyse communications and miscommunications experienced by persons relying primarily on emails and intranets as their. Sensemaking in organisations towards a conceptual framework for understanding strategic change. Weick in the 1970s and has affected both theory and practice. This important collection provides a valuable addition to the international literature on organization theory and will be welcomed by students and. Pdf a sensemaking model of knowledge management in. A sensemaking model of knowledge management in organisations.

Both perspectives were brought to bear as a means of countering the researcher arrogance that typifies organizational study by lending balanced voice to both insider and outsider interpretations of events. This whole process of knowledge creation, utilization and sharing were mapped into a new micromacro sensemaking model, showing all the barriers and enablers identified in this research. The research is based on the assumption that better understanding of. A framework for interorganizational collaboration and. As a result of the case study, a model of the strategic learning is developed and a series of propositions regarding its context and processes are presented based on this model. The concept was introduced to organizational studies by karl e. The sensemaking model of knowledge management in organisation. Download scientific diagram the sensemaking model of knowledge management in organisation from publication. The effective organization is one that understands this process of sensemaking and learns to manage it with wisdom. He is the rensis likert distinguished university professor at the ross school of business at.

A model is defined as representation of a system that allows. Knowledge management by the rule of knowledge spiral is a repetitive cycle of four knowledge conversion processes. A significant part of modern crises management and crisis communication research, is based on a. Resilience, sensemaking and internal crisis communication. Introduction knowledge management was defined as the process of applying a systematic approach to the capture, structuring, management, and dissemination of knowledge throughout an organization to work faster, reuse best practices, and reduce costly rework nonaka and takeuchi, 1995. Resilience, sensemaking and internal crisis communication by daniel m. Inspired and informed by a sensemaking view of organisations, the model identifies four types of knowledge, corresponding to four. The simulation of sensemaking and knowledge management. At the heart of this approach is the structured argumentation system issue based information system ibis. One of my favorite books about sensemaking is karl weicks, sensemaking in. Kmms, knowledge creation, organization, sensemaking. By applying learned decision rules and routines, it is primed to take timely, purposive action.

The findings showed that sensemaking and influence emerged as fundamental processes in the instigation of strategic change. It illustrates how rigidity, leader dependence, and erratic behavior get in the way of effective sensemaking, and how one might teach sensemaking as a core leadership capability. Sensemaking is distinguished from the traditional, decisionmaking view of a manager which assumes that she faces an independently knowable environment. Sensemaking, knowledge creation, and decision making. Simonsen, phdcandidate, center for corporate communication, department of. Bi can improve the process of organisational sensemaking necessary for making quality decisions. The impact of organizational theory and organizational. All the knowledge management models described in this chapter attempt to address knowledge management from a universal and broader perspective. Knowledge creation within geographically dispersed organisations. The term \managed sensemaking is introduced to expand this notion. Sensemaking sensemaking is the process by which people give meaningtoexperience. Sensemaking is presented as a distinctive and powerful view of what organizational knowledge is and what it is knowledge of that can usefully guide the design of knowledge management systems. A micromacro sensemaking model for knowledge creation.

The first pillar is concerned with exploring knowledge and its adequacy. Sensemaking, knowledge creation, and decision making organizational knowing as emergent strategy chun wei choo this chapter introduces the perspective of strategy as the outcome of organizational sensemaking, knowledge creating, and decision making. In addition, the feedback model exemplifies how cognitive processes triggered by new knowledge structures relate to behavioural action. Knowledge management models as a source of employee and. By drawing from a case study of a university restructure process, where change highlighted many, normally invisible, knowledge management issues, the paper introduces a sensemaking model of knowledge management and demonstrates how it may contribute to our understanding of knowledge in organisations.

Sensemaking in organizations foundations for organizational science. Choo and bontis 2002, the strategic management of intellectual capital and. Dubravka cecezkecmanovic, a sensemaking model of knowledge management in organisations, school of information systems, technology and management, faculty of commerce. We will use theories of innovation adoption and sensemaking in organisations to interpret the data. However, the rational model ignores the inherent complexity and ambiguity of realworld organizations and their environments. Knowledge management in theory and practice learning. The impact of knowledge management models for the development. The objective of the paper is to demonstrate how a sensemaking model of knowledge enables better and deeper understanding of knowledge management km processes in organisations and the role of information technologies it in these processes. Essentially, it embodies organizational processes that seek. Knowledge management an overview preamble in the present day market scenario of intense competition, organizations need to know what they know and be able to leverage on its knowledge base to gain competitive advantage. Its also relatively accessible at least, compared to my painful memories of slogging through outline of a theory of practice. Knowledge management models kmms are the combination of data or information. Using business intelligence to support the process of organisational sensemaking by.

Sensemaking or sensemaking is the process by which people give meaning to their collective experiences. The sensemaking model of knowledge management, presented above, is a descriptive model intended to inform and guide empirical studies of knowledge management. The model highlights key dimensions of strategic learning that suggest design parameters for organizations building strategic learning systems. To achieve this objective we first describe the model and then illustrate its application and contribution by drawing from field studies of knowledge management in three different organisations. Using business intelligence to support the process of. By drawing from a case study of a university restructure process, where change highlighted many, normally invisible, knowledge management issues, the paper introduces a sensemaking model of knowledge management and demonstrates how it may contribute to our understanding of. Knowledge management models framework description knowledge management pillars wiig. Collocation from a sensemaking perspective by philip andrew anastasiadis thesis presented in fulfilment of the requirements for the degree of master of philosophy information and knowledge management in the faculty of arts and social sciences at stellenbosch university.

Table of contents table of contents i index of tables. These findings have filled the missing gaps in the literature and answered the longstanding question of how new knowledge is created in organizations. The paper investigates the phenomenon of knowledge management in an organisational context with the aim to improve understanding of its inherent nature. Knowledge creation within geographically dispersed. Karl edward weick born october 31, 1936 is an american organizational theorist who introduced the concepts of loose coupling, mindfulness, and sensemaking into organizational studies.

The first three sections examine the processes by which an organization constructs meaning, cre. Sensemaking has tremendous implication for how we design and manage institutions, organizations, teams, programs, technologies. Inspired and informed by a sensemaking view of organisations, the model identifies four types of knowledge, corresponding to four sensemaking levels. This forum is a platform for practitioners who consider knowledge a strategic resource and a central tool for. After performing an analysis of agile development chapter 5, certain pertinent implications and challenges facing organisations are considered chapter 6. The ways in which people do that are demonstrated in chapters of this book.